Cancellation and Refund Policy

Cancellation Policy


SMART Logics believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the execution process has started basis the order.
  • SMART Logics does not accept cancellation requests unless the customer establishes that the quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
  • In case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.
  • All cancellation requests must be submitted to accounts and billing department of SMART Logics. You may submit your cancellation requests by email, fax and/or direct mail or phone. Your request will not be considered valid unless and until you receive confirmation from our accounts or billing department. The confirmation email or number given by accounts department of SMART Logics will act as a proof of the cancellation of service.

Refund Policy


SMART Logics believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the execution process has started basis the order.
  • SMART Logics does not accept cancellation requests unless the customer establishes that the quality of product/service delivered is not at par to the standards of requirements that was communicated or agreed upon.
  • In case you feel that the product/service received is not as per the scope of the project defined by you or as was mutually agreed upon, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate action.
  • All cancellation requests must be submitted to accounts and billing department of SMART Logics. You may submit your cancellation requests by email, fax and/or direct mail or phone. Your request will not be considered valid unless and until you receive confirmation from our accounts or billing department. The confirmation email or number given by accounts department of SMART Logics will act as a proof of the cancellation of service.