Good Customer Service is the base of every company. Service CRM comes out with all optimistic
features along with suitable software accompanied with smarter options. We turn out with a work
flow based customized Service CRM that helps users to get familiar with real time benefits.
The strong foundation of any company lies in its customer service. Availability of optimistic features
is what makes Service CRM, one of the most reputed.
Here, We explore technology in a new way using the Mobile App, along with tools retaining valuable customers getting good drive engagement. By using this application, customer relationship management becomes easy and customer friendly. Service CRM using latest mobile & cloud technology helping eliminate paperwork, improve productivity & provide great service.
How Service CRM Works?
Service CRM makes simplify & streamline your operations.
Service centre assigns complaint to field engineer
Service center assign calls to field engineer based on their availability.
Why choose us?
Service CRM focuses on understanding the essential needs of the service industry and provides them the easy and best solution through mobile app to keep the organization stay up-to-date anytime anywhere.
The best feature in Service CRM which makes it "First Choice" is that it is suitable for any kind of
organization either it is small, medium or large.
Your own Mobile App with your complete branding. Your clients will download your app not our app.
Support IOS and Android both.
Suitable for all service trades ex. HVAC, Water Purifier, Electrician, Plumbing, Carpenter, Electronic Appliances etc.
One stop solution for Field Service with field engineer location tracking.
Some silent features of Service CRM
Work Smart, rather than Work Hard !
Own Company Mobile App
Get your own Mobile App with your brand name. Its helps your clients to reach you easily.
New Sale and AMC Management
Manage your New Sale and AMC Contracts with complete customer details including payment, product and validity etc.
Service CRM will provide service reminders on daily basis. Service Alerts will send in form of SMS and App Notifications.
It helps to manage your client’s installment easily. Installment reminders will send in form of SMS
24 x 7 online Complaint
Enable customers to book your complaint online, day or night.
Access all client and job details from the field, anywhere, anytime. Field Engineer has all the info they need to get the job done.
Client can check his past Job history of complaints and service with technician details like technician photo, contact no and work details.
Purchase and Inventory Management
Manage your purchase and control your item inventory easily.
Capture On-site Photos
Take photos on-site from Service CRM and they’re saved instantly to the complaint or service, forever.
Record proof that your customer is happy to proceed with a job or pay for completed work.
Jobs on Map
It enables field engineer to have a quick view of their Jobs locations on map in his mobile app.
Field Engineer on Map
It enables admin to having a quick view of all field engineer on a map in single click.
Material Consumption Management
Manage items used in complaint or service, issue items to field engineer, issue return from technician etc.
SMS Alerts and App Notifications
Customized SMS alerts & notifications makes communication easier and always get in touch with the customer.
Available on both Android and IOS
Available on both Android and IOS
Know your cash flow with revenue reports on sale, complaint and service etc.
The easiest and fastest way to collect feedback about your complaint or service.
Create your own customized reports according to your business needs.
Access anytime, anywhere
Access to your complete business's full job schedule, anywhere wherever you are.
Multi user with user access rights enables admin to assign work according to their Job responsibilities.
And many more.
Service CRM has many extend functionality in specific areas, or assist certain industries.